Continue to Step #2 and work with your IT Department to add the necessary exclusions to your AV software and reinstall it on your computer. With your AV still uninstalled, perform a comprehensive uninstall and comprehensive reinstall of the software.Even if the problem repeats itself after your AV is uninstalled, AV may have blocked files during the installation process and you must continue to the next step before definitively ruling out AV as the cause.Also note, attempting to disable the software by killing the process in task manager rarely works because AV products restart themselves to prevent malicious threats from shutting down the process.
We've found that disabling the AV software rarely disables all features and you will need to completely uninstall the software temporarily so you can be confident either way.Temporarily uninstall AV software and attempt to reproduce the problem.Unfortunately, it's very common for centrally managed AV software to block but not log or alert the user to any errors, so this is not a definitive way to rule out the software. If possible, review your AV software logs to see if it blocked Ansys.If so, continue to Step #2 to exclude Ansys files in your AV product.Is your AV Software on Problematic List Above?.Optionally you can attempt to open Task manager and review the process list to try to identify what AV software is running.In this case, please contact your IT Department to determine what software is used. If your computer is managed by your IT Department it's very common that, in addition to Window Defender, additional 3rd party AV software is silently running in the background without appearing in the system tray or start menu.Solution Step #1 - Identify if AV software is the cause However, many companies run AV software in addition to windows Defender, so be sure to identify and rule out that software as well. We have yet to see Windows Defender cause any issues with Ansys software.
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